Your Information,
Our Commitment
Privacy Policy
Saans Tiles Privacy Policy
Welcome to the Saans Tiles Privacy Policy. This policy outlines how Saans Tiles ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you interact with our website, products, or services. We value your privacy and are committed to protecting your personal data. By using our website or services, you consent to the practices described in this Privacy Policy.
1. Introduction
Welcome to the Saans Tiles Privacy Policy. This policy outlines how Saans Tiles ("we," "our," or "us"), an Indian tiles manufacturer, collects, uses, discloses, and safeguards your personal information when you interact with our website, products, or services. We are dedicated to safeguarding your privacy and ensuring the security of your personal data. By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Personal Information
We collect various types of personal information, including:
➤ Contact Information: Your name, email address,
phone
number, and postal address. This information is essential for order
processing, delivery, and communication regarding your orders.
Example: When you place an order for our tiles, we collect your shipping
address to ensure accurate delivery.
➤ Account Information: If you create an account with
us,
we collect your username, password, and other account-related details.
This
allows you to access your order history and streamline future purchases.
Example: Your account information helps us provide a personalized
shopping
experience, such as saving your preferences and enabling faster
checkout.
➤ Payment Information: When you make purchases through our website, we may collect payment card information.
➤ Communications: Records of your communications with us, including emails, chat messages, and customer support inquiries.
➤ Demographic Information: Information about your age, gender, and other demographic details that you choose to provide.
2.2. Non-Personal Information
In addition to personal information, we collect non-personal information, such as:
➤ Browser and Device Information: Information about
your
browser, operating system, and device. This helps us optimize our
website
for various platforms and ensure compatibility.
Example: We analyze browser data to identify which web browsers our
customers use most frequently, enabling us to enhance their browsing
experience.
➤ Usage Data: Information about how you interact with
our
website, including page views, clicks, and navigation paths. This data
assists us in improving website usability and content.
Example: By monitoring user behavior, we identify popular product
categories
and tailor our homepage to showcase them prominently.
➤ Cookies and Tracking Technologies: We use cookies,
web
beacons, and similar technologies to collect data about your
interactions
with our website.
Example: Cookies help us remember your shopping cart contents and
preferences, providing a seamless shopping experience.
3. How We Use Your Information
We use the information we collect for various purposes, including:
➤ Providing and Improving Services: We process your
personal information to deliver our products and services efficiently
and
effectively.
Example: When you place an order, we use your contact and payment
information to process the transaction and ensure prompt delivery.
➤ Communication: We may use your contact information
to
respond to your inquiries, provide order updates, and share important
information about our products and services.
Example: If there's a delay in your order shipment, we will contact you
via
email or phone to keep you informed.
➤ Analytics and Research: We analyze non-personal
information to understand website usage patterns, user behavior, and
trends.
This data drives improvements to our offerings and user experience.
Example: By tracking user navigation, we identify bottlenecks in the
checkout process and optimize it for a smoother shopping experience.
➤ Marketing and Promotions: With your consent, we may
send promotional materials, newsletters, and offers that match your
interests.
Example: Subscribers to our newsletter receive exclusive offers and
early
access to new tile collections.
➤ Compliance and Legal Obligations: We may process
your
information to comply with applicable laws, regulations, and legal
processes.
Example: We retain order data for tax compliance and reporting purposes,
as
required by Indian tax laws.
4. Data Sharing and Disclosure
We may share your information in various circumstances:
4.1. Service Providers
We collaborate with trusted third-party service providers to assist in
delivering, maintaining, or improving our services.
Example: We partner with a reputable shipping company to ensure the safe and
timely delivery of your tile orders. In such cases, we share your shipping
address for delivery purposes only.
4.2. Business Partners
With your explicit consent or as permitted by law, we may share information
with
business partners for marketing, promotional, or joint business purposes.
Example: If we run a joint promotional campaign with a partner tile store,
we
may share your information with them, but only if you opt in to participate.
4.3. Legal Obligations
We may disclose information in response to legal requests, court orders, or
government authorities, or to protect our legal rights.
Example: If required by Indian law enforcement, we may provide access to
order
records for a specific investigation.
4.4. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information
may be
transferred as part of the transaction.
Example: If Saans Tiles merges with another tiles manufacturer, customer
data
will be transferred to the new entity to ensure continuity of service.
5. Your Choices and Rights
5.1. Access and Correction
You have the right to request access to and correction of your personal data
held
by us.
Example: If you change your address, you can update it in your account
settings
to ensure accurate delivery of future orders.
5.2. Data Portability
You can request a copy of your data in a structured, machine-readable format.
Example: If you decide to switch tile suppliers, you can request a copy of
your
order history for reference when making future purchases.
5.3. Deletion
You may request the deletion of your personal information, subject to legal
limitations.
Example: If you no longer wish to maintain an account with us, you can
request
the deletion of your account and personal data.
5.4. Opt-Out
ou can opt out of receiving marketing communications at any time by following
the
instructions provided in our communications.
Example: If you no longer want to receive our promotional emails, you can
click
the "unsubscribe" link at the bottom of the email.
6. Security
We employ reasonable measures to protect your information from unauthorized
access,
disclosure, alteration, or destruction. However, please be aware that no method
of
data transmission over the internet or electronic storage is entirely secure.
Example: We use encryption protocols to secure your payment information during
online transactions.
7. International Data Transfers
If you are located outside of India, please note that your data may be
transferred to
and processed in India or other countries with different privacy laws. By using
our
services, you consent to such transfers.
Example: If you're an international customer, your order data may be processed
in
India to fulfill your purchase.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our
practices or
legal requirements. The date of the most recent revision will be indicated at
the
top of this page. We encourage you to review this Privacy Policy regularly.
Example: If we introduce new features or services that impact your privacy, we
will
update the policy accordingly and notify you of the changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or
your personal information, please contact us at:
Saans Tiles
Lakaddhar,
Gujarat 363621
info@saanstiles.com
+91 99782 78422